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Not getting skin from starterpack

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The Landlord
Post time 2019-7-23 14:41:42 From the mobile phone | Show the author posts only Reply Awards |Descending |Read mode
So i bought the bundle with the ninja skin and the diamonds but i only got the diamonds so i would like eather a refund or the skin please.
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The Sofa
Post time 2019-8-5 03:55:19 | Show the author posts only
Hello Stickman. Thank you for contacting us. Please provide the information of your account ID to our customer service email for further checking: gamestickfightna@service.netease.com
Thank you for your support! :-)
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