Problem with item

TherionRider · Post time 2019-8-6 02:30:58

I use 340 Gems and I win Lighitng (VFX), but I don't see it in my VFX OWNED. I don't see this is item in the shop.

TherionRider · Post time 2019-8-6 02:31:56

My name:Therion

zero · Post time 2019-8-6 19:03:07

Hello Stickman. Thank you for contacting us. Please provide the information of your account ID and the screenshot of the issue to our customer service email for further checking: gamestickfightna@service.netease.com
Thank you for your support! :-)

TherionRider · Post time 2019-8-6 19:50:41

I don't have screenshot, when I win this vfx, because I don't know, what game have a bug. ID:355310963

zero · Post time 2019-8-7 14:57:35

TherionRider replied at 2019-8-6 06:50
I don't have screenshot, when I win this vfx, because I don't know, what game have a bug. ID:3553109 ...

Hello Stickman. This bug has been fixed. Please check you item list in-game. Thank you.